After graduating from the University of Guelph, Kalpana Daugherty embarked on a successful career in marketing, working for prominent companies such as Pepsi and Kraft. Several years later, she decided to put her corporate career on hold to become a full-time mother to twin daughters. However, she knew her relationship with marketing was not over. In fact, she was certain that one day she would apply her marketing skills to a product line of her own - that day came sooner than expected.
While on a holiday in China, Kalpana spent some time shopping at the local markets. After a morning of shopping, she decided to stop for a bite to eat. A talented cook herself, Kalpana was delighted by the culinary options she discovered while perusing the market. There were about 30-40 food vendors lined up, each serving fresh food prepared on the spot. As she walked around deciding among the many options, her eyes came to rest on an older woman who was grilling chicken skewers on a BBQ. Intrigued, she took a closer look. Kalpana noticed that the woman was barbequing chicken on what looked to be a piece of material, placed directly over the BBQ. To her amazement, nothing was sticking to the material and although it was placed directly over the flames, the material was not catching fire! Kalpana thought of all the times she grilled fish, chicken, and vegetables (often adding sauces) and how much she loathed cleaning the sticky mess that followed. Immediately, she saw the possibilities of this mystery product. She knew she had to have it for her own personal use and she was determined that she would not leave the country without it.
Despite her determination, the language barrier impeded her progress. She wasn’t able to identify the material or its source, and so, she returned to Canada empty-handed. But, she didn’t give up! Once home, she went to many stores describing the material she had seen – none had heard of it. She spent endless hours researching the material and finally her perseverance paid off… shortly afterwards, UNSTICK was born. Watch this video to see UNSTICK in action.
Kalpana recognized a need (reducing cleaning time after cooking) and addressed it with her product, UNSTICK. These reusable grill, barbeque, and baking sheets don't retain food residue, easily wiping clean after each use. Her product has been:
The first UNSTICK prototype included a mesh-type material that, although it was non-stick, was difficult to clean because food particles were sticking inside the small holes of the mesh. She recognized that this was both impractical and unsanitary but having already invested much of her savings, what could she do? Perhaps she could take the product to market unchanged, capitalizing on quick sales before it “burned out”? Actually, she couldn’t – her reputation was on the line and along with it a deep belief in providing consumers with an exceptional product and experience. She was financially strapped but continued down the entrepreneurial path, investing all she had in bringing a quality product to fruition. Her early setback only made the product better. As with most start-ups, Kalpana couldn’t employ a large team of people to help her. She leaned on her family for occasional help and more often for emotional support. She performed many roles on her own and made some self-discoveries along the way. With her limited resources, she researched the material thoroughly, identified a supplier, navigated complex import regulations, found suitable warehouse storage, established distribution channels, and relentlessly pursued sales avenues. She realized that she excelled at presenting her product in person to companies; “pitching” was a skill she had practiced regularly in her marketing career. Similarly, designing the packaging for her product came easy. Conversely, she found “cold calling” or contacting purchasing managers unannounced by phone to be very stressful, almost terrifying. Participating in trade shows was daunting at first too. However, through the process, she developed relationships with celebrity chefs, store product managers, social media experts, and fellow entrepreneurs. They also became advocates of her product, contributing to its publicity and ultimate success. Looking back at the career choices she’s made, Daugherty has no regrets about taking a less predictable entrepreneurial path. Although she works harder than she could have ever imagined, she has never been more personally fulfilled.
Describe how Daugherty has demonstrated the following entrepreneurial characteristics:
Characteristic | Demonstrated by |
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Risk-taking | |
Perceptive | |
Curious | |
Imaginative | |
Persistent |
Characteristic | Demonstrated by |
---|---|
Risk-taking | Daugherty took a risk by leaving a successful marketing career to raise her twin daughters. It is also risky that she pursued her venture while raising twins. She invested all of her savings in her business, also risky. |
Perceptive | She saw a material and considered how it would be helpful for herself and others, this was the basis of her idea. She seems to have a good understanding of her skills and strengths and this will help her once she can bring on staff to provide support in other areas. |
Curious | She seems adventurous, travelling to China and experiencing the markets and different cuisines. It was her curiosity that led her to discover the mystery product and seek more information about it. |
Imaginative | She found other uses for the product such as baking, grilling, and frying. She even thought beyond cooking and recognized that the material could also be used for arts and crafts. |
Persistent | She didn’t give up when she couldn’t identify the mystery material and even continued her research once she returned to Canada. She also revised her prototype when necessary and found a way to finance it. Selling a product to buyers also takes persistence. I’m sure they are approached by many business owners and not likely to return calls or emails. |
Describe how Daugherty has demonstrated the following entrepreneurial characteristics:
Characteristic | Demonstrated by |
---|---|
Goal-setting | |
Hard working | |
Self-confident | |
Flexible | |
Independent |
Characteristic | Demonstrated by |
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Goal-setting | During her marketing career, Daugherty decided that one day she would create and market her own product line. She accomplished her goal sooner than expected. |
Hard working | She worked hard to find a way to launch her product and get it into stores. Since she couldn’t afford to hire people, she did a lot of the work herself, including jobs that she wasn’t fond of. |
Self-confident | She actually enjoyed pitching her product in person to companies which takes guts! She must also be pretty confident to pitch on TV and especially on Dragon’s Den. |
Flexible | She adapted her product after investing money in a prototype that she didn’t feel good about. She also took on roles she wasn’t comfortable with. |
Independent | She became a business owner instead of continuing as a marketing employee. She performed many roles on her own, some of which were out of her comfort zone. |
As you’ve learned, successful entrepreneurs see consumer problems as opportunities. They anticipate what people need or want, and then they provide it. Daugherty is an entrepreneur, but is she also an inventor and innovator? First explain each term and then describe how they relate to Kalpana. In your own words, explain the meaning of the terms invention and innovation. If needed, you can use the Internet for additional research.
Invention | Suggested answer | Innovation | Suggested answer |
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